KPIs – Key Performance Indicators

Things to consider

  • Is there data we can collect and evaluate over time that will show us whether what we’ve shipped is helping the customer accomplish goals they care about?
    • Requires us to have known what these goals are and to have designed the solution/product we shipped to help customer achieve these goals
  • Is there data we can collect over time to see if our product deliveries are helping us achieve the business goals of this product
    • Requires organization to know the business goals the product is supposed to help achieve

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