Laughing at the clarity. It's interesting that there are many discussions/theories on prioritization. I bought into that mindset and now wonder if prioritization struggles suggest that the biz doesn't have clarity on what customers want and will *use*
Someone responded to my tweet and said that “customers don’t know what they want” to which both Allen and I responded:
Agreed. I think part of the art of effective product management is understanding what the customer wants to accomplish (research, interviews, etc) w/o them explicitly telling you and translating that into something consumable https://t.co/NTHxrRmLom